Appointments are completed remotely using a secure telehealth platform. Patients can meet with Dr. Songhui
Martin from a convenient location without needing to travel to a traditional clinic.

Patients can use the Book an Appointment button on the website to view available appointment times and
schedule securely through CharmHealth.

Yes. Dr. Sung-hee’s Wellness Clinic accepts participating insurance plans and also offers self-pay options. Current
insurance information and payment options will be listed on the website.

The Premium Personalized Care Experience is a higher-touch option for patients who value additional time,
personalized attention, thoughtful communication, and greater access to care. Depending on the service selected, it
may include longer appointments, Premium In-House Medical Visits, and Priority Medical Access for timely, nonemergency medical needs.

Premium In-House Medical Visits are a higher-touch option that allows select patients to receive appropriate
provider-level medical care at their residence. Availability and pricing will depend on location, scheduling,
provider availability, clinical appropriateness, and the type of care needed.

Priority Medical Access is a premium option that may provide select patients with expedited access for timely, non-emergency medical needs. Depending on the situation, provider availability, and clinical appropriateness, this may include secure phone or telehealth consultation, priority or expedited scheduling with next-business-day appointment options when available, priority communication with the practice, or coordination of a Premium In-House Medical Visit when appropriate. Priority Medical Access is subject to provider availability and does not guarantee 24-hour or immediate access.

Yes. When clinically appropriate, Dr. Songhui Martin may discuss herbs, supplements, lifestyle approaches, and
other complementary wellness strategies alongside conventional medical care, with attention to safety and
possible medication interactions.

Yes. The practice provides appropriate telehealth care and health guidance for children, adults, and older adults.
Some conditions may require an in-person evaluation or referral.

Yes. Laboratory testing may be ordered when clinically appropriate, and results can be reviewed during follow-up
care.

Prescriptions and medication refills may be provided when clinically appropriate and consistent with the
provider’s professional judgment and applicable laws.

Dr. Sung-hee’s Wellness Clinic is not an emergency service. If you are experiencing a medical emergency, call 911
or seek emergency medical care immediately.